POLITIQUE DE RETOUR
Refund & Return Policy
Your satisfaction matters to us. If your purchase is not quite right, our return and exchange policy is designed to make the next steps clear and straightforward.
Return Window
Eligible items may be returned or exchanged within 30 days of receipt.
Refund Processing
Approved refunds are processed within 7 days.
Cancellation Window
Cancellation requests must be submitted within 12 hours of purchase.
A Simple and Transparent Process
Please review the eligibility requirements and return instructions below before sending an item back.
Return & Exchange Window
Eligible items may be returned or exchanged within 30 days of receipt.
Return requests submitted after the 30-day period may not be accepted.
Condition of Returned Items
To qualify for a return or exchange, the item must be in its original, unused, and undamaged condition.
Returned products must include:
- All original packaging
- Original tags and labels
- All accessories and included components
- Any manuals or documents supplied with the product
Non-Returnable Items
The following products are not eligible for return or exchange:
- Final-sale items
- Promotional or clearance items
- Items purchased using specified coupons
- Free gifts or complimentary promotional items
- Items that have been used, damaged, altered, or assembled
Return Shipping & Responsibility
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect product, Posviip will cover the applicable return shipping costs. Please contact us before returning the item.
Customer Preference Returns
If the return is due to personal preference, including size, color, style, or another non-quality reason, the customer is responsible for all return shipping costs.
How to Initiate a Return
Follow the four steps below to request and complete a return.
Contact Support
Email info@posviip.com with your order number, current shipping address, phone number, and reason for the return.
Receive Authorization
Once your request is approved, our team will provide the authorized return shipping address and complete return instructions.
Ship Your Return
Securely pack the item and send it to the authorized return address. Please keep the shipping receipt and tracking number for your records.
Return Inspection
After the package arrives, our warehouse will inspect the returned item and notify you whether your refund has been approved or rejected.
Refunds
Once your returned item has been received, inspected, and approved, your refund will be processed within 7 days.
The refund will be credited to the original payment method used for the order. Depending on your bank or payment provider, additional time may be required for the funds to appear in your account.
Order Cancellations & Address Changes
Order cancellations: You may request to cancel your order within 12 hours of placing it. After this period, the order cannot be canceled and must follow the standard return process after delivery.
Address changes: We cannot change the shipping address after an order has been packed or dispatched.
Please review your order information carefully before completing your purchase.
Need Help With a Return?
Our customer support team is available to assist with return, exchange, refund, and order-related questions.
No. 16, Group 4, Dongyue Village, Datang Town, Pujiang County, Chengdu City
+86 19154968546
Working Hours: Monday–Friday, 9:00 AM–6:00 PM EST